Refund Policy
Payments and billing are handled by Dodo Payments as merchant of record: your purchase is made from Dodo Payments under its Buyer Terms, and approved refunds are issued by Dodo Payments to your original payment method.
14-day guarantee. You can request a full refund of any purchase (a monthly or yearly plan, a renewal, or a credit pack) within 14 days, provided you have not generated any ads since that purchase. You get back the full amount you paid, in the currency you paid in. If you paid in a currency other than US dollars, the conversion fee charged by Dodo Payments is not refunded, and the amount you receive can differ slightly because of exchange rates. If you have generated ads after the purchase, it is non-refundable, except where the law says otherwise.
Right of withdrawal (consumers). By purchasing you ask us to start providing the service immediately. Generating ads counts as using the service; where consumer withdrawal rights apply, they end at that point, except where the law provides otherwise. To withdraw, use the Withdraw from a purchase button on the Billing page or email us; we confirm every withdrawal by email. Where you are a consumer and the law of your country of residence gives you a larger refund or withdrawal right than this policy, the law applies.
Dodo Payments' own review. Dodo Payments may also review refund requests under its Buyer Terms, at its discretion.
Cancelling a subscription. You can cancel any time on the Billing page with the Cancel subscription button. Your plan stays active until the end of the period you have already paid for, a month or a year, you keep receiving your monthly credits until then, and you are not charged again. Credits already on your account remain usable. We do not give pro-rata refunds for a partly used billing period.
Refunds and chargebacks. When a purchase is refunded or charged back, the credits it granted are removed from your account, and a refunded or charged-back plan ends immediately without renewing.
Billing errors. Duplicate charges or billing mistakes are always refunded; email support@theadhook.com.
How to request. Use the Withdraw from a purchase button on the Billing page, or email support@theadhook.com with the email address you purchased under.