Refund Policy
Payments and billing are handled by Paddle as merchant of record: your purchase is made from Paddle under Paddle's Buyer Terms, and approved refunds are issued by Paddle to your original payment method.
14-day guarantee. You can request a full refund of any purchase (plan, renewal, or credit pack) within 14 days, provided you have not generated any ads since that purchase. If you have generated ads after the purchase, it is non-refundable, except where the law says otherwise.
Right of withdrawal (consumers). By purchasing you ask us to start providing the service immediately. Generating ads counts as using the service; where consumer withdrawal rights apply, they end at that point in line with EU digital-services rules. Where you are a consumer and the law of your country of residence gives you a larger refund or withdrawal right than this policy, the law applies.
Paddle's own review. Paddle may also review refund requests under its own Refund Policy, which accepts requests for up to 60 days after a transaction.
Cancelling a subscription. You can cancel any time from the Billing page. Cancellation stops future renewals; credits already on your account remain usable. We do not give pro-rata refunds for a partly used billing period.
Billing errors. Duplicate charges or billing mistakes are always refunded - contact us or reply to your Paddle receipt.
How to request. Email support@theadhook.com with the email address you purchased under, or use the link in your Paddle receipt.